Refund Policy
Last updated: January 2, 2026
Our Satisfaction Guarantee
At Fortune Oracle Media, we stand behind the quality of our services. We want you to be completely satisfied with your experience. If you're not happy with your purchase, we're here to make it right.
Phone Reading Refunds
5, 10, and 15-Minute Calls
- Before your call: Full refund, no questions asked
- Technical issues: Full refund or free replacement call
- Unsatisfied with reading: Contact us within 24 hours for review
If you experience connection problems, audio issues, or any technical difficulties during your call, contact us immediately and we will either provide a full refund or schedule a replacement call at no additional charge.
Video Reading Refunds
1-Minute and 2-Minute Videos
- Before video is generated: Full refund
- Video not delivered within 24 hours: Full refund or priority re-creation
- Technical issues with video: Free re-creation or full refund
- Name mispronounced: Free re-creation
Due to the personalized nature of our video readings, we cannot offer refunds simply because you didn't like the content of your reading. However, if there are any technical issues, errors with your personal information, or quality problems, we will make it right.
Bundle Refunds
Ultimate Bundle Package
- Before any services used: Full refund
- Partial use: Prorated refund for unused services
- After all services delivered: Case-by-case review
B2B Services (Agency Work)
For custom AI development, automation consulting, and other business services:
- Refund terms are outlined in individual service agreements
- Deposits are typically non-refundable once work has begun
- Milestone-based projects may be eligible for partial refunds
- Contact us to discuss your specific situation
How to Request a Refund
To request a refund, please contact us with:
- Your order confirmation number or email
- The date of purchase
- The reason for your refund request
- Any relevant details (technical issues, etc.)
Email: support@fortuneoraclemedia.com
Refund Processing
- Refund requests are typically reviewed within 24-48 hours
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- You will receive email confirmation when your refund is processed
Non-Refundable Situations
We are unable to provide refunds in the following situations:
- Dissatisfaction with the spiritual content of a reading (readings are for entertainment)
- Failure to use purchased services within 90 days
- Violation of our Terms of Service
- Fraudulent or abusive refund requests
- Change of mind after video has been generated and delivered
Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues quickly and fairly. Fraudulent chargebacks may result in account termination and collection actions.
Contact Us
If you have any questions about our refund policy, please contact us:
Fortune Oracle Media LLC
Middleburg, Florida
Email: support@fortuneoraclemedia.com